Shipping policy

Shipping & Pickup – Décor Mondo

Parcel Shipping

Standard shipping is free for all online orders of $199 or more before tax (under 15 kgs) on decormondo.com in the local area.
For orders under $199, a flat rate of $15 + 10% of the total (pre-tax) amount applies.

Exclusions:
Large or heavy items are not eligible for parcel shipping. These are only available for in-store pickup or local delivery by our truck, if available.

In-Store Pickup

Pickup is free and available for all products. You can select this option during checkout.

Pickup address:
2002 boul. des Laurentides, Laval, QC H7M 2R4
Pickup hours: Monday to Friday, 8:00 a.m. to 5:00 p.m. (closed on holidays)

Processing Times & Shipping Methods

  • If items are in stock, we prepare and ship your order within 24–48 business hours.

  • We choose the most efficient and secure carrier based on your location and product type:

    • Décor Mondo Truck (local delivery – Greater Montreal Area)

    • Canada Post (small parcels)

    • GLS Canada (most paint shipments)

    • FedEx (for deliveries to the Prairies and British Columbia)

Signature on Delivery

Many of our shipments contain valuable products. A signature is required upon delivery.
If you won’t be available, please send the package to someone you trust.
Shipping addresses cannot be changed once the order has been shipped.

Order Delivery and Inspection

If your package is damaged:

  • Do not sign the delivery slip

  • Refuse the package

  • Take photos of the damage

  • Email us at info@decormondo.com with your contact info and invoice number within 3 days

If your order is incomplete:

  • You may sign for and accept the package

  • Take photos of all boxes and shipping labels

  • Email us within 3 days so we can follow up with the carrier and resolve the issue

Returns & Exchanges

Eligible for Return

  • Non-customized or non-tinted products

  • New and unused accessories

  • Must be returned within 30 days of purchase

Not Eligible for Return

  • Tinted or custom-colored paints and stains

  • Opened or used products

  • Special-order items

In-Store Returns

Return items in person to avoid return shipping costs.
Return address:
Décor Mondo, 2002 boul. des Laurentides, Laval, QC H7M 2R4
Monday to Friday, 8:00 a.m. to 5:00 p.m.
Refunds are issued once the product is inspected and confirmed in resellable condition.

Returns by Shipping

  • Return shipping costs are the customer’s responsibility

  • Pack items securely and purchase insurance

  • No refund will be issued for lost or damaged packages

  • Refunds are processed after inspection of received items

Terms & Conditions

Décor Mondo reserves the right to:

  • Update or modify available products, services, pricing, and promotions at any time without notice

  • Refuse, cancel, or limit any order at our discretion

  • Set maximum quantities per order or customer

Return and refund policies may be updated without notice.
We reserve the right to limit or decline returns on a case-by-case basis.